Refund policy
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unworn or unused, with tags attached
- Be in its original packaging
- Include the receipt or proof of purchase
- Customer agrees to cover the return shipping cost with the associated restocking fee
Returns that do not meet these conditions may be refused.
How to Start a Return
To initiate a return, please contact us at support@a-fit-you.com.
Once your return request is approved:
- You will receive instructions on how and where to send your package
⚠️ Items sent back without first requesting a return will not be accepted.
Restocking Fee
All approved returns are subject to a 20% restocking fee, which will be deducted from your refund.
This fee covers inspection, processing, and restocking costs.
Original shipping fees (if applicable) are non-refundable.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- Your item is defective
- Your item is damaged
- You received the wrong item
We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to:
- Return the original item (subject to approval and restocking fee)
- Place a new order for the replacement item
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time is within 10 business days
- The 20% restocking fee will be deducted from the refund amount
Please note that it may take additional time for your bank or credit card provider to post the refund.
If you have any questions about returns or refunds, you can always contact us at support@a-fit-you.com.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@a-fit-you.com or directly from our contact us page.